Privacy policy
PRIVACY POLICY
At LumoraFix, your privacy is something we take seriously. This Privacy Policy explains, in plain language, what information we collect, how we use it, who we share it with, and the rights you have over your personal data. By visiting our store, making a purchase, or contacting us in any way, you confirm that you've read and understand this policy.
If anything here ever feels unclear, just email us at contact@lumorafix.com — we'll explain it personally.
WHO WE ARE
LumoraFix is an online store dedicated to helping people relieve back pain, improve posture, and feel better in their daily lives through high-quality lumbar support products. Our store is hosted on Shopify, which means we work alongside their secure infrastructure to deliver your shopping experience.
THE INFORMATION WE COLLECT
We only collect what we genuinely need to deliver our products and provide good customer service. Depending on how you interact with us, this may include:
✔ Contact details — your name, shipping address, billing address, phone number, and email.
✔ Payment information — credit/debit card details, billing data, transaction history. (Note: we never see or store your full card number — payments are securely processed by Shopify Payments, PayPal, Apple Pay, Google Pay, and Shop Pay.)
✔ Account information — your username, password, and shopping preferences if you create an account.
✔ Order details — items you view, add to cart, purchase, return, or save.
✔ Communications — anything you write to us via email or our contact channels.
✔ Device & usage data — your IP address, browser, device type, and how you interact with our store. This helps us improve the experience and prevent fraud.
HOW WE COLLECT IT
- Directly from you — when you place an order, contact us, or sign up for emails.
- Automatically — through cookies and similar tools when you browse our site.
- From service providers — like Shopify, payment processors, and analytics tools we use to run the business.
- From advertising partners — such as Meta (Facebook/Instagram) and Google, when you find us through their platforms.
HOW WE USE YOUR INFORMATION
We use your personal information for clear, legitimate reasons:
- Fulfilling your orders — processing payments, shipping products, sending confirmations, and handling refunds or replacements.
- Customer support — responding to your questions, resolving issues, and keeping you updated on your order.
- Improving the store — analyzing how visitors use our site so we can make it better.
- Marketing — if you've opted in, we may send you product updates, promotions, and announcements. You can unsubscribe anytime with one click.
- Security & fraud prevention — protecting our customers, our business, and our payment systems.
- Legal obligations — complying with applicable laws and regulations.
WHO WE SHARE IT WITH
We don't sell your personal data. Period. We only share it with trusted partners that help us run the store:
- Shopify — our e-commerce platform and payment processor.
- Fulfillment partners — companies that help us pack and ship your order.
- Payment providers — Shopify Payments, PayPal, Google Pay, Apple Pay, and Shop Pay.
- Marketing & analytics platforms — Meta, Google, and Microsoft Clarity, used to measure performance and improve our ads.
- Email service providers — to send you order confirmations and updates.
- Legal authorities — only when required by law (court orders, subpoenas, fraud investigations, etc.).
COOKIES & TRACKING
Our site uses cookies — small files saved on your device that help us:
- Keep your shopping cart working correctly
- Remember your preferences
- Measure how the site performs
- Show you relevant ads on other platforms
You can manage or block cookies through your browser settings at any time. Some features of the store may not work properly without them.
YOUR PRIVACY RIGHTS
Depending on where you live (US, EU, UK, Canada, etc.), you may have some or all of these rights:
✔ Access — request a copy of the personal data we hold about you.
✔ Correction — ask us to fix any inaccurate information.
✔ Deletion — request that we erase your personal data.
✔ Portability — receive your data in a transferable format.
✔ Opt-out — unsubscribe from marketing emails or refuse the sharing of your data for advertising purposes.
✔ Object — object to certain types of data processing.
To exercise any of these rights, simply email us at contact@lumorafix.com. We'll respond within a reasonable timeframe, as required by law.
CHILDREN'S PRIVACY
LumoraFix is not intended for use by anyone under the age of 16. We don't knowingly collect personal data from minors. If you're a parent or guardian and believe your child has provided us with personal information, please contact us at contact@lumorafix.com and we'll delete it immediately.
DATA SECURITY
We take reasonable steps to protect your personal information, including:
- SSL encryption across the entire site
- Secure payment processing through PCI-compliant providers (Shopify Payments, PayPal, etc.)
- Limited access to customer data within our team
That said, no online platform can guarantee 100% security. Please avoid sending sensitive information through unsecured channels.
HOW LONG WE KEEP YOUR DATA
We only keep your personal information for as long as it's needed:
- To fulfill your orders and provide customer support
- To comply with legal, tax, or accounting obligations
- To resolve disputes or enforce our terms
When we no longer need your data, we delete or anonymize it.
INTERNATIONAL DATA TRANSFERS
Because we use Shopify and other global services, your personal data may be processed and stored in countries outside your own (including the United States). We rely on standard contractual safeguards to make sure your data stays protected wherever it travels.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in how we operate or to comply with new laws. Any updates will be published right here, on this page. If the changes are significant, we'll do our best to notify you directly.
CONTACT US
Got a question about privacy? Want to access, correct, or delete your data? Just reach out — a real person on our team will respond within 24 hours.
📧 contact@lumorafix.com
LumoraFix — Designed for comfort. Built on trust.