Terms of service

TERMS OF SERVICE

GENERAL INFORMATION

Welcome to LumoraFix. The terms "we," "us," and "our" refer to LumoraFix. We operate this online store, including all the content, features, tools, products, and services offered to you, the customer (the "Services"). LumoraFix runs on Shopify, which provides the technology that powers our store.

The following Terms of Service, along with any policies referenced within them, describe your rights and responsibilities when using our Services. Please read them carefully — they cover important areas including warranty, liability, and dispute resolution.

By visiting, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you don't agree with these Terms or our Privacy Policy, please don't use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are at least the legal age of majority in your country, state, or province of residence. If you allow any minors in your household to use the Services on devices you own or manage, you take full responsibility for their use.

To use our Services — including browsing, creating an account, or making a purchase — you may need to provide certain information such as your email address, billing details, payment method, and shipping address. You agree that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for keeping your account credentials secure and for all activity under your account. You may not transfer, sell, or assign your account to anyone else.

SECTION 2 — OUR PRODUCTS

We work hard to display our products accurately on our website. However, please keep in mind that the actual color, texture, or appearance of a product may vary slightly from how it appears on your screen, depending on your device and screen settings.

We do not guarantee that the appearance, fit, or quality of any product you purchase will match your personal expectations. Product descriptions, pricing, and availability may change at any time without prior notice. We also reserve the right to discontinue any product or limit the quantities offered to any person, region, or jurisdiction.

SECTION 3 — ORDERS

When you place an order through our store, you are submitting an offer to purchase. LumoraFix reserves the right to accept or decline any order at our sole discretion. An order is only considered accepted once we send a confirmation email and your payment is successfully processed.

Please review your order carefully before completing checkout — we may not be able to cancel or modify an order once it has been confirmed. If we cannot fulfill, modify, or accept your order, we'll contact you using the email address or phone number you provided.

You may request a refund or replacement only as outlined in our Refund Policy. By placing an order, you confirm that the products are for personal or household use, not for commercial resale or export.

SECTION 4 — PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price you'll be charged is the one displayed at the time you place your order, which will be reflected in your confirmation email. Unless stated otherwise, listed prices do not include taxes, shipping fees, customs duties, or import charges where applicable.

Prices on our website may differ from prices on third-party websites or marketplaces. From time to time, we may run special promotions with their own terms — those terms will take precedence over these Terms only for the specific promotion in question.

You agree to provide accurate, current, and complete payment information for every purchase, and to keep that information up to date. By placing an order, you confirm that:

- The payment information you provide is true, accurate, and complete
- You are authorized to use the payment method
- You will pay all charges associated with your purchase, including shipping fees and applicable taxes

SECTION 5 — SHIPPING AND DELIVERY

We do everything we can to ship orders quickly, but we are not responsible for delays caused by carriers, customs, weather, or any event outside our control. All delivery times listed on our store are estimates only and not guaranteed.

Once we hand off your package to the shipping carrier, the title and risk of loss transfer to you. If your order arrives damaged or with issues, please contact us at contact@lumorafix.com immediately so we can resolve it under our Refund Policy.

SECTION 6 — INTELLECTUAL PROPERTY

All content on our Services — including the LumoraFix name, logo, product designs, photography, videos, text, graphics, and the overall look and feel of our website — is the property of LumoraFix or its licensors, and is protected by copyright, trademark, and other intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not reproduce, copy, modify, distribute, republish, or commercially exploit any of our content without our prior written consent.

The LumoraFix brand, name, and product names are trademarks of LumoraFix. The Shopify name and logo are trademarks of Shopify Inc. All other trademarks displayed on our Services belong to their respective owners.

SECTION 7 — THIRD-PARTY TOOLS AND LINKS

Our Services may include access to third-party tools or links to external websites that we don't own, monitor, or control. These tools and links are provided "as is" without any warranties from us, and we assume no liability for their use.

If you choose to use any third-party tool or visit any external link, you do so at your own risk. We recommend reviewing their terms and privacy policies separately. Any complaints, claims, or concerns regarding third-party products or services should be directed to the third party.

SECTION 8 — RELATIONSHIP WITH SHOPIFY

LumoraFix runs on Shopify, which provides the platform for our store. However, every transaction you make is directly between you and LumoraFix. Shopify is not responsible for any aspect of your purchase, including any product, refund, complaint, or dispute.

By using our Services, you agree to release Shopify and its affiliates from any claims, damages, or liability arising from or related to your purchase or interaction with LumoraFix.

SECTION 9 — PRIVACY

All personal information we collect through our Services is governed by our Privacy Policy, which you can access on our website. By using our Services, you confirm that you've read and understood our Privacy Policy.

Because our Services run on Shopify, certain information about your activity may also be processed by Shopify under their own privacy policy. Please review both policies to understand how your data is handled.

SECTION 10 — USER COMMENTS AND CONTENT

If you submit comments, reviews, suggestions, ideas, or any other content to us — through our store, email, social media, or any other channel — you grant us a perpetual, worldwide, royalty-free license to use, reproduce, edit, publish, and display that content for any purpose, including marketing.

You confirm that:

- You own or have the right to share the content you submit
- Your content does not violate the rights of any third party
- Your content does not contain anything illegal, defamatory, abusive, obscene, or harmful

We are under no obligation to keep your submissions confidential, pay you for them, or respond to them. We reserve the right (but not the obligation) to monitor, edit, or remove any content we determine to be inappropriate.

SECTION 11 — ERRORS AND INACCURACIES

Occasionally there may be typographical errors, inaccuracies, or omissions on our Services related to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct any such errors and to update or cancel orders if any information turns out to be inaccurate — even after the order has been placed.

SECTION 12 — PROHIBITED USES

You may use our Services only for lawful purposes. You agree not to use our Services:

- For any illegal or fraudulent activity
- To violate any applicable law or regulation
- To infringe on our intellectual property or the rights of others
- To harass, abuse, threaten, or harm any person
- To upload or distribute viruses, malware, or any malicious code
- To collect or harvest personal data of others
- To impersonate another person or entity
- To use bots, scrapers, or any automated tools to access or interact with our Services without permission
- To bypass security measures or restrict the use of our Services by others

We reserve the right to suspend, restrict, or terminate access to our Services at any time, without notice, if we believe these Terms have been violated.

SECTION 13 — TERMINATION

We may terminate this agreement or your access to our Services at our sole discretion, at any time, without notice. You will remain liable for any amounts owed up until the date of termination.

The following sections will survive termination: Intellectual Property, User Comments, Privacy, Disclaimer of Warranties, Limitation of Liability, Indemnification, and any others that by their nature should remain in force.

SECTION 14 — DISCLAIMER OF WARRANTIES

The information and content on our Services are provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of any information, and you rely on it at your own risk.

Unless explicitly stated otherwise, our Services and all products are provided "as is" and "as available," without any warranty of any kind — express or implied — including warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so portions of this disclaimer may not apply to you.

SECTION 15 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, LumoraFix and its partners, directors, employees, affiliates, and service providers shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including loss of profits, revenue, data, or replacement costs — arising from your use of our Services or any product purchased from us.

This limitation applies whether the claim is based on contract, tort, strict liability, or any other legal theory, even if we've been advised of the possibility of such damages.

SECTION 16 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LumoraFix and Shopify, along with our respective officers, directors, employees, affiliates, partners, agents, contractors, and licensors, from any claim, damage, loss, or expense (including legal fees) arising from:

(1) Your breach of these Terms of Service or any document incorporated by reference
(2) Your violation of any law or the rights of any third party
(3) Your access to or use of the Services

SECTION 17 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.

SECTION 18 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies posted on our website, constitute the entire agreement between you and LumoraFix and supersede all prior agreements.

SECTION 19 — ASSIGNMENT

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights under these Terms freely, without your consent.

SECTION 20 — GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of the jurisdiction where LumoraFix operates, without regard to conflict-of-law principles. You and LumoraFix agree to submit to the personal jurisdiction of those courts.

SECTION 21 — CHANGES TO THESE TERMS

We may update or revise these Terms at any time by posting the new version on our website. It's your responsibility to review them periodically. Your continued use of our Services after any changes are posted constitutes your acceptance of the updated Terms.

SECTION 22 — CONTACT US

Got questions about these Terms? We're here to help. Reach out anytime:

📧 contact@lumorafix.com

A real human on our team will get back to you within 24 hours.

LumoraFix — Designed for comfort. Built on trust.