Refund policy

RETURN AND REFUND POLICY

At LumoraFix, your satisfaction is our top priority. We stand behind every product we sell and want you to feel confident with your purchase from day one.

OUR 30-DAY SATISFACTION GUARANTEE

Every order is backed by our 30-Day Satisfaction Guarantee. If you're not completely happy with your LumoraFix Lumbar Support Belt for any reason, just reach out within 30 days of receiving your order and we'll take care of it — no stress, no hassle.

HOW WE HANDLE RETURNS — NO NEED TO SHIP IT BACK

Because of our streamlined fulfillment process, we don't ask customers to ship items back. Instead, we resolve every issue quickly and fairly through one of three options:

✔ Full Refund
If your item arrives defective, damaged, or significantly different from what was advertised, we'll issue a full refund to your original payment method. You don't need to return the product.

✔ Free Replacement
If you received a damaged or incorrect item, we'll send you a brand-new replacement at no extra cost. You keep the original — no shipping required from your side.

✔ Partial Refund
For minor issues where you'd like to keep the item, we may offer a partial refund as a fair middle ground.

HOW TO REQUEST A REFUND OR REPLACEMENT

It's simple — just email us at contact@lumorafix.com with:

- Your order number
- A short description of the issue
- Clear photos or a short video showing the problem (when possible)

We respond within 24 hours, and most cases are fully resolved within 3 to 5 business days.

REFUND PROCESSING TIMES

Once your refund is approved, here's what to expect:

- Refunds are issued to your original payment method
- Processing on our end takes 5–10 business days
- Your bank or card issuer may take additional time to post the refund to your account

WHAT'S COVERED — AND WHAT'S NOT

✔ Eligible for refund or replacement:
- Defective, damaged, or wrong items
- Significant difference from product description
- Issues reported within 30 days of delivery

✘ Not eligible for refund:
- Final sale or clearance items (unless defective)
- Gift cards
- Items damaged due to misuse, accidents, or normal wear and tear
- Requests submitted after 30 days from delivery

DAMAGED OR DEFECTIVE ON ARRIVAL

Please inspect your order as soon as it arrives. If anything looks wrong — damage, defect, or wrong product — contact us right away at contact@lumorafix.com. The faster you reach out, the faster we can fix it for you.

EUROPEAN UNION — 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or request a refund within 14 days of receiving your item, for any reason. Just email us at contact@lumorafix.com and we'll process it under the same hassle-free policy.

WE'RE HERE TO HELP

LumoraFix is built on trust, comfort, and real customer support. If you have any questions before or after your purchase, don't hesitate to reach out at contact@lumorafix.com — a real human will respond within 24 hours.

We appreciate you being part of the LumoraFix community.